You have tremendous concern over your online reputation as the internet provides you equal space for fake and real advertisements. Even as a student of corporate management you may not know the best answers and searching for a corporate finance assignment help to resolve such queries. However, you can apply a plethora of options to avoid getting trapped by spam and unsolicited advertisements.
This blog teaches you to find solutions on protecting your business from a bad reputation online.
1. Set your rules first
You must set the rules of how much you can allow your staff to engage in social media activities. What are the limitations of your employees’ activity while they are using your business channel? Also keep a close track of what things they are accessing, what they can say and cannot say. You should not only leave it to their goodwill and make warnings verbally. Always include these restrictions within a written policy breaching which your employees may invite bad consequences.
2. Encourage others to stay aware
You must continue to encourage all your colleagues and workers to keep a close eye on everything they are witnessing on their social media pages. Sometimes, new employees make unnecessary remarks on the company’s pages. Whether they are unaware of the procedures or there is nobody to tell makes him aware of the restrictions. So, it is your employee’s responsibility as much as yours.
3. Engage effectively with online feedback
There are four rules you can follow while building a quick feedback mechanism.
- Always give a quick response to any feedback from Google or other online protection applications. This way you can address any misunderstanding before it accentuates fast.
- If customers are responding negatively, keep them aside in the public domain and try to respond directly over personal messages or calls.
- Handle tough responses calmly. Even if some of them are making you angry and disgusted, don’t escalate it from your end.
- Remain proactive with your social media. Otherwise, you will fail to create a communication network when you may require the support of your customer the most.
4. Make your presence felt across all platforms
If you have a lackluster attitude towards social media and online feedback portals, you may receive terrible customer crutches. You need to make your presence felt. Build a proper response mechanism in all possible reactions from your customers.
Sometimes your business marketing and management team may loiter around the advertisement sites only. They are important. But expand beyond the known platforms and reach your customer in every way possible.
5. Regulate online activities through software
Many monitoring tools may regulate your online activities. Some of them are listed below.
- Use Google Alerts for n in-general monitoring
- Software like Social Mention or Whostalking can track all social media activities on your pages.
- You can regulate the websites featuring your brand using Brandseye.
- There is multiple software to monitor your Twitter account. Some of those are Twetreach, Warble, Twilert, Twitter Counter, Tweetdeck, etc.
6. Monitor keywords
First, you need to identify what is important for you. Then you can set your notifications with RSS feedback. Use applicable keywords featuring the name of your company, the address of your business website, the range of your products, names, and designations of your senior executives, name, and details of your competitors, etc. try to track these mentions in your online communication.
7. Take part in social listening
Social listening means you are tracking your customer’s sentiments all over the internet. Some applications like iGoogle, Hootsuite can help you track the customer’s sentiment towards your brand or products. You can combine outbound and inbound customer interactions. This helps in prioritizing the sentiments and selecting your priorities in customer response.
8. Make our mistakes a learning ground
Always remember that your mistakes are the best learning ground. Sometimes organizations fail to admit it and keep on repeating the wrongs again and again. But, you will always regret an effort to stonewall criticism. Never forget that it has a snowball effect later on.
9. Respond before unnecessary reactions
You must be responsible with your comments and avoid all possible knee-jerk reactions. Mainly there are two kinds of negative comments: “Reputation bombs” which are purported claims with dedicated advertisement campaigns and usual complaints from customers. Prepare a strategy to handle both of these instantly.
10. Respect others views as well
There is a universal law called the “Universal Declaration of Human Rights” which allows customers and online users to openly express, opine and give feedback to your products. You must take them in good spirit. Never express heavy-handedness in reacting to it. It is just part of business as usual.
11. Return your response evenly
Sometimes it is unjust not to respond to illegal comments. Online users can break laws. You have to take a stand for that. Don’t allow others to use inflammatory language. There are dedicated campaigns for negative propaganda using derogatory comments. You need to take legal help while responding to these reactions.
12. Find your legal help
Well, you have to admit some realities that even if some comment demands strict reactions, the resources are not at your disposal. But there are legitimate options for all of us. To deal with threats of discrimination, contact the police. Make legal redress if you have to correct false information. You can also write SEOs in response to too much negativity around your posts. Last but not the least, go to the cyber police and let them investigate it if the situation is out of your hands.
You can train yourself to deal with such issues on multiple online platforms. Check out all relevant blogs, videos, and other resources to protect your business’s online reputation.